Themenworkshops (Englisch)

Tuning-In: Getting rid of Communication Obstacles

• Icebreaker activities to foster group cohesion
• Principles of effective communication
• Barriers to communication and how to overcome them

Reading and Listening

• Identifying key information
• Active listening techniques
• Note-taking strategies

Writing

• Structure of business writing
• Plain English principles
• E-mail etiquette

Speaking

• Clarifying and confirming information
• Making and responding to requests
• Handling misunderstandings

The module is designed to give participants an insight into the culture of English-speaking countries, particularly those with Anglo-American culture, and to develop the intercultural competence needed to work effectively with native speakers.

Module contents include:

• Understanding cultural dimensions and their impact on business
• Comparing German and Anglo-American communication styles
• Social and business etiquette in the UK and USA
• Making small talk and building rapport
• Dealing with cultural misunderstandings
• Role plays and case studies

This module focuses on developing the language and communication skills needed to work effectively in a technical environment — from explaining processes and solving problems to writing technical documents and delivering presentations.

Module contents include:

• Describing processes, machines and systems
• Technical vocabulary and jargon management
• Writing technical reports, manuals, and instructions
• Explaining problems and proposing solutions
• Technical presentations and demonstrations
• Safety communication

This module provides participants with the tools and techniques to deliver clear, confident and effective presentations in English.

Structure

• Planning and structuring a presentation
• Opening and closing effectively
• Signposting and transitions

Delivery

• Voice control: pace, volume and emphasis
• Body language and eye contact
• Handling nerves

Interaction

• Handling questions and objections
• Using visual aids effectively
• Dealing with difficult situations

This module gives participants practical training in the language and strategies of successful business negotiation in English.

Preparation Phase

• Setting objectives and BATNA
• Researching the other side
• Anticipating arguments and counter-arguments

During the Negotiation

• Opening positions and making proposals
• Bargaining: making and responding to offers
• Expressing agreement and disagreement diplomatically
• Handling deadlocks and concessions

Closing

• Summarising and confirming agreements
• Follow-up communication

This module focuses on the English language needed for common HR situations, from job advertising and interviewing to performance reviews and disciplinary procedures.

Module contents include:

• Job advertisements: writing and analysing
• Interviewing skills (interviewer and interviewee perspectives)
• Writing job descriptions and person specifications
• Conducting appraisals and performance reviews
• Dealing with grievances and disciplinary matters
• HR correspondence: letters, memos, and e-mails

This module develops the English language skills needed for effective office communication and administration in an international environment.

Module contents include:

• Handling telephone calls professionally
• Taking messages and passing on information accurately
• Scheduling meetings and managing calendars
• Writing clear and professional e-mails and letters
• Organising business travel and accommodation
• Welcoming visitors and hosting business guests