Firmenkunden
- 1: Firmenkunden.
- 1.1: Sprachtraining (Gruppen).
- 1.2: Sprachtraining (individuell).
- 1.3: Kulturkompetenz.
- 1.4: Führungskräfte.
- 1.5: Themenworkshops.
- 1.5.1: communication tactics.
- 1.5.2: cultural competence.
- 1.5.3: technical communication.
- 1.5.4: presentation techniques.
- 1.5.5: negotiation skills.
- 1.5.6: issues in human resources .
- 1.5.7: office management.
- 1.5.1:
- 1.6: Übersetzungen.
- 1.7: Dolmetscher.
- 1.8: Einstufungstests.
- 1.1:
- 2: Sprachschulungen privat.
- 3: Sprachprüfungen.
- 4: Referenzen.
Technical Communication
Description of module
Socialising
- Introduction, Small Talk
- Talking about your department, responsibilities, current projects, international contacts
Improve your Vocabulary Base
- Refreshing your technical “word power” in English
- Enlarging your technical “word power” in English
Describing Products
- Relevant Vocabulary: components, specifications, measurements, materials, safety precautions etc
- Selling Techniques: product features, advantages, product usability, competitor’s products
- Communications Skills: paraphrasing, saying it with simple words, defending products
Cross-Cultural Competence
- International Product Specifications
- Quality Control
- Diverse Standards
- Work Ethics
Information Management
- Relevant Linguistic Competence: questioning techniques, replying techniques, signalling
- Subtle Communication Skills: body-language, countenance, cultural behaviour patterns
- Emotional Intelligence: diplomacy, polite noises, political correctness
Process Management
- Relevant Linguistic Competence: verbal expressions, tenses, prepositions, linking expressions
- Subtle Communication Skills: giving orders, justifying, dealing with arguments
- Emotional Intelligence: flexibility to different costumer’s expectations
- Tour of Plant
Conflict Management
- Relevant Linguistic Competence: idioms, colloquial phrases, modal verbs, if-clauses, adjectives, adverbs
- Subtle Communication Skills: expressing understanding, trouble shooting,finding solutions, making suggestions, personal anecdotes
- Emotional Intelligence: soft skills, dealing with emotions, keeping calm, dealing with complaints
SCHEDULE (EXAMPLE)
2 WEEKENDS (32 LESSONS)
Times: Friday und Saturday 09.00 – 18.00 o’clock