Firmenkunden
- 1: Firmenkunden.
- 1.1: Sprachtraining (Gruppen).
- 1.2: Sprachtraining (individuell).
- 1.3: Kulturkompetenz.
- 1.4: Führungskräfte.
- 1.5: Themenworkshops.
- 1.5.1: communication tactics.
- 1.5.2: cultural competence.
- 1.5.3: technical communication.
- 1.5.4: presentation techniques.
- 1.5.5: negotiation skills.
- 1.5.6: issues in human resources .
- 1.5.7: office management.
- 1.5.1:
- 1.6: Ãœbersetzungen.
- 1.7: Dolmetscher.
- 1.8: Einstufungstests.
- 1.1:
- 2: Sprachschulungen privat.
- 3: Sprachprüfungen.
- 4: Referenzen.
Office Management
Description of module
Introduction
- Warm up, Getting to know you, Expectations
- Conversation techniques
- How to start a conversation
- Which factors can prevent the natural flow of a conversation
- Interaction and Dynamics
- How misunderstandings arise
- Body Language
- How to deal with humour and irony
Visitors
- Socializing, Small talk, Looking after a visitor
- How to make someone feel comfortable
Cultural Awareness
- How Germans are seen by others and how Germans see others (Stereotypes)
- How to become sensitive to other cultures
- How to deal with other cultures
Telephoning
- Revision of telephoning skills
- Telephoning behaviour in different countries
- How to deal with difficult callers
Correspondence
- Layout
- Style and politeness in written English
Correctness
- The right word at the right time
- Essential grammar problems of German speakers
SCHEDULE (EXAMPLE)
Times (20 LESSONS)
Thursday/Friday 08.30 – 18.00/19.00 o’clock, Saturday 09.00 – 18.00 o’clock