Firmenkunden
- 1:
Firmenkunden.
- 1.1:
Sprachtraining (Gruppen).
- 1.2:
Sprachtraining (individuell).
- 1.3:
Kulturkompetenz.
- 1.4:
Führungskräfte.
- 1.5:
Themenworkshops.
- 1.5.1:
communication tactics.
- 1.5.2:
cultural competence.
- 1.5.3:
technical communication.
- 1.5.4:
presentation techniques.
- 1.5.5:
negotiation skills.
- 1.5.6:
issues in human resources .
- 1.5.7:
office management.
- 1.5.1:
- 1.6:
Übersetzungen.
- 1.7:
Dolmetscher.
- 1.8:
Einstufungstests.
- 1.1:
- 2:
Sprachschulungen privat.
- 3:
Sprachprüfungen.
- 4:
Referenzen.
Office Management
Description of module
Introduction
- Warm up, Getting to know you, Expectations
- Conversation techniques
- How to start a conversation
- Which factors can prevent the natural flow of a conversation
- Interaction and Dynamics
- How misunderstandings arise
- Body Language
- How to deal with humour and irony
Visitors
- Socializing, Small talk, Looking after a visitor
- How to make someone feel comfortable
Cultural Awareness
- How Germans are seen by others and how Germans see others (Stereotypes)
- How to become sensitive to other cultures
- How to deal with other cultures
Telephoning
- Revision of telephoning skills
- Telephoning behaviour in different countries
- How to deal with difficult callers
Correspondence
- Layout
- Style and politeness in written English
Correctness
- The right word at the right time
- Essential grammar problems of German speakers
SCHEDULE (EXAMPLE)
Times (20 LESSONS)
Thursday/Friday 08.30 – 18.00/19.00 o’clock, Saturday 09.00 – 18.00 o’clock