Firmenkunden
- 1:
Firmenkunden.
- 1.1:
Sprachtraining (Gruppen).
- 1.2:
Sprachtraining (individuell).
- 1.3:
Kulturkompetenz.
- 1.4:
Führungskräfte.
- 1.5:
Themenworkshops.
- 1.5.1:
communication tactics.
- 1.5.2:
cultural competence.
- 1.5.3:
technical communication.
- 1.5.4:
presentation techniques.
- 1.5.5:
negotiation skills.
- 1.5.6:
issues in human resources .
- 1.5.7:
office management.
- 1.5.1:
- 1.6:
Übersetzungen.
- 1.7:
Dolmetscher.
- 1.8:
Einstufungstests.
- 1.1:
- 2:
Sprachschulungen privat.
- 3:
Sprachprüfungen.
- 4:
Referenzen.
Effective Communication Tactics
Description of module
Tuning-In: Getting rid of mental barriers
- Breaking the Ice: smiling, eye-contact, sizing up, phrases, effective self introduction
- Staying away from Taboos: awareness of person’s cultural background and hierarchical position
- Spontaneous Reactions: sensitivity to situation (i.e.: opening your eyes, talking about the “here and now” of the situation)
- Finding neutral topics (e.g.: weather, health, travel, sports)
Fluency: Keeping-it-going
- Taking Lead
- Interjections, Exclamations
- Idioms, Jokes and Anecdotes
- Filling Words
Interaction
- Giving and Receiving Invitations
- Making Compliments (what is appropriate, gender issues)
- Physical Contact, Body Language
- Using Irony
- Avoiding Miscommunication
Diplomacy skills
Polite Noises:
- Expressing Emotions (boredom, interest, surprise, satisfaction etc)
- Emotional Quality of Intonation (irony, politeness etc)
- Adaptation and Decoding
Manoeuvring Techniques:
- Political Correctness
- Understatement
- Culture of Appraisal
SCHEDULE (EXAMPLE)
1 WEEKEND (20 LESSONS)
Times: Thursday and Friday, 08.30 – 17.00/18.00 o’clock. Saturday, 09.00 – 13.00 o’clock