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Effective Communication Tactics

Description of module

Tuning-In: Getting rid of mental barriers

  • Breaking the Ice: smiling, eye-contact, sizing up, phrases, effective self introduction
  • Staying away from Taboos: awareness of person’s cultural background and hierarchical position
  • Spontaneous Reactions: sensitivity to situation (i.e.: opening your eyes, talking about the “here and now” of the situation)
  • Finding neutral topics (e.g.: weather, health, travel, sports)

Fluency: Keeping-it-going

  • Taking Lead
  • Interjections, Exclamations
  • Idioms, Jokes and Anecdotes
  • Filling Words


  • Giving and Receiving Invitations
  • Making Compliments (what is appropriate, gender issues)
  • Physical Contact, Body Language
  • Using Irony
  • Avoiding Miscommunication

Diplomacy skills 

Polite Noises:

  • Expressing Emotions (boredom, interest, surprise, satisfaction etc)
  • Emotional Quality of Intonation (irony, politeness etc)
  • Adaptation and Decoding

Manoeuvring Techniques:

  • Political Correctness
  • Understatement
  • Culture of Appraisal



Times: Thursday and Friday, 08.30 – 17.00/18.00 o’clock. Saturday, 09.00 – 13.00 o’clock