Effective Communication Tactics

Description of module

Tuning-In: Getting rid of mental barriers

• Breaking the Ice: smiling, eye-contact, sizing up, phrases, effective self introduction
• Staying away from Taboos: awareness of person’s cultural background and hierarchical position
• Spontaneous Reactions: sensitivity to situation (i.e.: opening your eyes, talking about the “here and now” of the situation)
• Finding neutral topics (e.g.: weather, health, travel, sports)

Fluency: Keeping-it-going

• Taking Lead
• Interjections, Exclamations
• Idioms, Jokes and Anecdotes
• Filling Words

Interaction

• Giving and Receiving Invitations
• Making Compliments (what is appropriate, gender issues)
• Physical Contact, Body Language
• Using Irony
• Avoiding Miscommunication
   

Diplomacy skills 

Polite Noises:

• Expressing Emotions (boredom, interest, surprise, satisfaction etc)
• Emotional Quality of Intonation (irony, politeness etc)
• Adaptation and Decoding

Manoeuvring Techniques:

• Political Correctness
• Understatement
• Culture of Appraisal
   

SCHEDULE (EXAMPLE)

1 WEEKEND (20 LESSONS)

Times: Thursday and Friday, 08.30 – 17.00/18.00 o’clock. Saturday, 09.00 – 13.00 o’clock