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10.12.2018

Office Management

Description of module

 

Introduction

  • Warm up, Getting to know you, Expectations
  • Conversation techniques
  • How to start a conversation
  • Which factors can prevent the natural flow of a conversation
  • Interaction and Dynamics
  • How misunderstandings arise
  • Body Language
  • How to deal with humour and irony

 Visitors

  • Socializing, Small talk, Looking after a visitor
  • How to make someone feel comfortable 

Cultural Awareness

  • How Germans are seen by others and how Germans see others (Stereotypes)
  • How to become sensitive to other cultures
  • How to deal with other cultures

Telephoning

  • Revision of telephoning skills
  • Telephoning behaviour in different countries
  • How to deal with difficult callers  

Correspondence

  • Layout
  • Style and politeness in written English

Correctness

  • The right word at the right time
  • Essential grammar problems of German speakers

SCHEDULE (EXAMPLE)

Times (20 LESSONS)

Thursday/Friday 08.30 – 18.00/19.00 o’clock, Saturday 09.00 – 18.00 o’clock